Shipping policy
Last updated: Sep. 19, 2026
This Shipping Policy explains how orders placed through 5elements TECH are processed and shipped.
1. Shipping Destinations
We currently offer shipping to destinations that are available for selection at checkout.
Shipping availability may vary by product, destination, supplier, carrier, and other fulfillment requirements.
2. Order Processing
Orders are generally processed after payment has been successfully received.
Processing times may vary depending on the product and fulfillment method.
Any processing timeframe shown on a product page or at checkout should be considered an estimate unless expressly stated otherwise.
3. Delivery Times
Delivery times vary depending on the destination, product, fulfillment location, supplier, shipping method, carrier, customs processing, and other circumstances.
Where applicable, our store may display an estimated delivery timeframe based on the selected product and shipping method. For products using our standard shipping arrangement, the estimated delivery timeframe may be approximately 5 to 10 days, including processing and transit time.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Once the order has been shipped, carrier tracking information may be provided where available.
4. Shipping Charges
Applicable shipping charges are displayed at checkout unless otherwise stated.
Shipping charges may vary depending on the destination, product, order size, shipping method, and other factors.
5. Customs, Duties and Import Taxes
Applicable customs duties, import taxes, or other import-related charges depend on the destination, product, supplier, fulfillment location, and shipping method selected.
Where a shipping method includes duties and import taxes as part of the shipping arrangement, this will be communicated through the applicable product, shipping, or order information.
Where duties, taxes, or import charges are not included in the applicable shipping arrangement, the customer may be responsible for such charges where permitted by applicable law.
6. Shipping Delays
Delivery may be delayed by circumstances including carrier delays, customs processing, weather, incorrect or incomplete delivery information, public holidays, supply issues, or events outside our reasonable control.
We will make reasonable efforts to assist with shipment-related issues where possible.
7. Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping or reshipment costs may apply where permitted by applicable law.
8. Lost or Damaged Shipments
If a shipment appears lost, damaged, or materially delayed, contact us at support@5elementstech.store with your order number and relevant details.
We may work with the applicable carrier or fulfillment provider to investigate the issue and determine an appropriate resolution.
9. Contact
5elements TECH
Email: support@5elementstech.store
Address: Ranjeet Nagar, Ambala City, Haryana, India
Website: 5elementstech.store