Privacy policy
Last updated: Sep. 19, 2026
This Privacy Policy explains how 5elements TECH (“we”, “us”, or “our”) collects, uses, discloses, and protects personal information when you visit or use our online store, website, or related Services.
Our store is powered by Shopify. Shopify provides the ecommerce platform that enables us to operate our store.
1. Information We Collect
We may collect information you provide directly to us, including your name, email address, billing address, shipping address, phone number, payment-related information, and information you provide when contacting us.
When you browse our store, certain technical information may also be collected automatically, such as IP address, browser type, device information, approximate location, and information about how you interact with our website.
When you place an order, we collect information necessary to process and fulfill the order, including order details, shipping information, payment status, and transaction-related information.
2. How We Use Personal Information
We may use personal information to:
Process and fulfill orders. Process payments. Arrange shipping and delivery. Provide customer support. Communicate with you about orders, products, services, and account-related matters. Prevent fraud, abuse, and unauthorized transactions. Maintain and improve our store and Services. Personalize or improve your shopping experience. Send marketing communications where permitted and where you have provided the required consent. Comply with legal and regulatory obligations. Protect our rights, customers, systems, and property.
3. Shopify and Service Providers
Our store is hosted and powered by Shopify.
Shopify and other service providers may process personal information on our behalf to provide ecommerce, payment processing, hosting, analytics, fraud prevention, fulfillment, shipping, customer support, marketing, and other services.
These providers may process information in countries other than your country of residence where necessary to provide their services.
4. Payments
Payments are processed through the payment methods available at checkout.
Payment information may be processed directly by the relevant payment provider. We do not intentionally store complete payment card numbers on our own systems.
Payment providers may collect and process information according to their own privacy policies and terms.
5. Cookies and Similar Technologies
We and our service providers may use cookies and similar technologies to operate the store, remember preferences, understand website usage, improve performance, provide relevant features, and support marketing or analytics.
Where required by applicable law, we will request or manage consent for non-essential cookies and similar technologies through the privacy and cookie controls available on our store.
6. Marketing Communications
Where permitted by applicable law, we may send marketing communications about products, promotions, or services.
You can unsubscribe from marketing emails by using the unsubscribe link in the relevant communication or by contacting us.
We may still send non-marketing transactional communications, such as order confirmations, shipping updates, and account-related messages.
7. Personal Information Sharing
We may share personal information with Shopify, payment providers, shipping and fulfillment providers, technology providers, analytics providers, customer support providers, marketing service providers, professional advisers, and other service providers where necessary to operate the Services.
We may also disclose information where required by law, legal process, court order, or to protect our rights, customers, users, systems, or property.
We do not sell personal information for money.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide Services, complete transactions, comply with legal obligations, resolve disputes, enforce agreements, and maintain appropriate business records.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights relating to your personal information, which may include the right to request access, correction, deletion, restriction, portability, or withdrawal of consent.
You may contact us using the details below to exercise applicable rights.
You may also have rights under privacy laws applicable in your country or region.
11. Children’s Privacy
Our Services are not directed to children who are not legally permitted to make purchases or use ecommerce services under applicable law.
We do not knowingly collect personal information from children where such collection is prohibited by law.
12. International Data Transfers
Because our Services use Shopify and other service providers, personal information may be processed or stored in countries outside your country of residence.
Where required, appropriate safeguards will be used for international transfers in accordance with applicable law.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
5elements TECH
Email: support@5elementstech.store
Address: Ranjeet Nagar, Ambala City, Haryana, India
Website: 5elementstech.store