Refund policy
Last updated: Sep. 19, 2026
Thank you for shopping with 5elements TECH.
This Refund and Return Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through our store.
1. Return Eligibility
Return eligibility depends on the product and the conditions stated on the applicable product page or order information.
To request a return, contact us at support@5elementstech.store with your order number and details of the issue.
Products must generally be unused and returned in their original condition and packaging where a return is approved.
Certain products may be non-returnable where permitted by applicable law, including products that are personalized, hygiene-sensitive, or otherwise unsuitable for return.
2. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, contact us as soon as reasonably possible after delivery.
Please provide your order number and clear photographs or other information that may help us investigate the issue.
Where appropriate, we may offer a replacement, replacement shipment, refund, or another appropriate resolution.
3. Change of Mind
Change-of-mind returns are generally not accepted unless otherwise stated on the applicable product page or required by applicable law.
Where a return is approved for a personal reason, the customer may be responsible for return shipping costs and any applicable conditions communicated for the order.
4. Cancellations
You may contact us to request cancellation as soon as possible after placing an order.
Because orders may be processed quickly, we cannot guarantee that cancellation requests can be accommodated after an order has entered fulfillment or shipment.
If a cancellation is accepted after payment, the applicable amount will be refunded.
5. Refunds
Once an approved return is received and reviewed, we will determine whether the order qualifies for a refund.
Approved refunds will generally be issued to the original payment method used for the purchase.
The time required for the refund to appear may depend on the payment provider or financial institution.
6. Shipping Costs
Unless otherwise stated or required by applicable law, original shipping charges may be non-refundable.
Where a return is required because we sent an incorrect, damaged, or defective item, we will determine an appropriate resolution in accordance with applicable law and the circumstances of the order.
7. International Orders
For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country unless the applicable shipping option or order information expressly states otherwise.
Such charges are generally outside our control and may not be refundable by us.
8. Contact
For return or refund requests, contact:
5elements TECH
Email: support@5elementstech.store
Address: Ranjeet Nagar, Ambala City, Haryana, India
Website: 5elementstech.store
Important: Product-specific return conditions displayed on the applicable product page or communicated with an order may also apply. Where applicable law provides mandatory consumer rights, those rights are not limited by this policy.